Terms of Service

These Terms of Service govern the use of the Hong Kong Nan Yao International Co., Limited website and any related business communications.

Scope of services

We provide logistics coordination, freight forwarding, warehousing support, and related trade assistance. Service scope is defined in quotations, service proposals, and client onboarding documentation.

Client responsibilities

Clients must provide accurate shipment details, commodity descriptions, and documentation required for customs clearance. Clients are responsible for the legality of goods and compliance with destination regulations.

Service availability

Service timelines depend on carrier availability, customs clearance, and operational capacity. We communicate delivery windows and update clients on delays or disruptions.

Pricing and payments

Invoices are issued based on agreed quotations. Additional charges may apply for routing changes, storage extensions, or regulatory requirements outside the original scope.

Documentation and reporting

Shipment documentation, cost reconciliation, and performance reporting are provided according to service agreements. Clients may request audit-ready documentation for compliance reviews.

Limitation of liability

Liability is limited to the scope defined in service agreements and applicable regulations. We are not responsible for delays caused by customs, carrier disruptions, or force majeure events.

Termination

Either party may terminate services with written notice, subject to settlement of outstanding invoices and completion of in-progress shipments where possible.

Contact

For service questions, email support@nayohk.org or visit RM102, 1/F, THECLOUD, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong.